Preparing automatic repair2/21/2023 ![]() Go to Device Service and Repair, register, and then select your Surface to start a service order. ![]() If these steps don't resolve the problem, you can submit a service order to Microsoft to access available repair or replacement options. If Windows doesn’t start: If the Automatic Repair screen appears again, your Surface needs service. Select Reset this PC and follow the on-screen instructions. This includes desktop apps you installed from websites or USB drives. Make sure that you have access to the product keys and installation files for any desktop apps (for example, Microsoft Office) that you plan to reinstall after the reset. Remove everything: Removes all your personal files, apps, and settings. Keep my files: Removes apps and settings but keeps your personal files. Provides options for keeping or removing your personal files or restoring factory settings: Reinstalls Windows and the apps that came installed on your Surface If Windows doesn’t start: Go to Solution 5. Select System Restore and follow the on-screen instructions. On the Choose an option screen, select Troubleshoot > Advanced options. Here’s how to do a system restore on your Surface: Make sure you have access to product keys and installation files for all desktop apps (for example, Microsoft Office) that you may have installed after the point to which you’re restoring your Surface. Performing a system restore doesn’t change your personal files, but it might remove recently installed apps and drivers. If Windows doesn’t start: Go to Solution 4.Ī system restore will restore your Surface to an earlier point in time when Windows was working correctly. Windows will try to find and fix the problem. Select Advanced options > Startup Repair and follow the on-screen instructions. On the Choose an option screen, select Troubleshoot. If the Automatic Repair screen appears again, select Advanced options. If Windows doesn’t start: Go to Solution 3. On the Choose an option screen, select Continue to exit the options screen and continue to Windows. On the Automatic Repair screen, select Advanced options. ![]() If Windows doesn’t start: Go to Solution 2. For more info, see Download drivers and firmware for Surface. If Windows starts: Install the latest Surface and Windows updates to help prevent future problems. Method 1: Boot in Safe Mode and Troubleshoot Windows Black Screen. On the Automatic Repair screen, select Restart. Since there could be different reasons for getting the black screen after preparing automatic repair on the screen, I would recommend following these suggestions. If Windows doesn't start: Go to Solution 1. If your Surface freezes: See Creating and using a USB recovery drive for Surface. If Automatic Repair starts when you turn on your Surface, do one of the following: You may then see a blue Automatic Repair or Recovery screen. Less What you seeĪ black screen that says Preparing Automatic Repair and then Diagnosing your PC. ![]()
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